You should see a confirmation window with High Definition Audio Device displayed. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.Īt the Update Driver Warning window, click Yes. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6. You should see a window that says Select the device driver you want to install for this hardware. Select Let me pick from a list of device drivers on my computer. Select Browse my computer for driver software. Right-click and select Update Driver Software. (NOTE: At this point, you won’t be able to play any music files.) The downward arrow displays on this driver, indicating it is disabled. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?). In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. Go to Windows Device Manager > Sound, video and game controllers section. Click HereĪlso, update the audio drivers using this link. Try updating the BIOS and audio drivers to the latest version from the links below and check if it helps. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press. ![]()
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